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OUTREACH team from Singapore Boys’ Home (SBH) walked away with
the second prize at this year’s ExCEL Day for their project,
“Enhancing the Specialized Case Management System”. |
It was aimed at helping the Home address the different needs
of the residents for more specialised rehabilitation programmes.
The project also yielded benefits too. Said Mr Spencer Yuen,
the team leader, “There is now greater teamwork amongst the
managers after having worked together on the project.”
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The project was showcased at the ExCEL Day ceremony
held on 16 September at the HDB Hub Auditorium. 
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SSS Champs
Ms Siew Lay Chan (FSD-FCB) suggested that the system in
child care centres be upgraded to allow staff to access
the central system to update their training records directly.
Ms Sia Mei Ling (FCPW) raised customer service up a notch
with her suggestion to make staff easily contactable for
the convenience of visitors. Mr Peter Loh’s (Admin) suggestion
to develop an SOP for opening new registry files or new
volumes helped save valuable man hours and served as a
guide for staff.  |
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